Crisis Response: Leveraging Lean Principles to Advance Palliative Care Teamwork 

In the face of the COVID-19 crisis, Palliative Care programs are being forced to adjust to the rapid and frequent shifts of the ever-changing environment, while continuing to provide high quality patient care. Meeting patient needs can be a challenge as restrictions grow tighter, social distancing and quarantine requirements are put in place, and staffing issues arise due to illness, childcare, etc. Utilizing lean principles has allowed TRU Community Care to respond quickly, and become a frontrunner in providing innovative and nimble care during a challenging time in the world of Palliative Care. 

This poster will show learners how to: 

• Understand how to leverage Lean principles to establish quick and sustainable change in the face of crisis  
• Implement a Lean program with basic knowledge of Lean principles and resources available 

Author: Raegan Gyorffy, MSW, TRU Community Care