Care of Latinos with Serious Illness
The Culturally Competent Myth
“If I’m just a good listener, then I’m culturally competent.” It is a myth that good intentions and big hearts can make one culturally competent. The reality is, in order to provide the best care possible to Latino patients and their families, we must reach a higher level of self-awareness and a deeper understanding of other cultural perspectives. This new, self-paced course will give your team the understanding and tools they need to deliver the best care possible to this unique audience.
“62% of Spanish speaking Americans have limited health literacy. Culturally competent care raises health literacy.”
Click HERE to get the Brochure on this course.
Cultural Competency Problem Indicators
If you notice you work hard to serve your Latino community but they’re not coming back or there is a noticeable friction you’d like to resolve, then this course is for you. If you’re concerned about non-compliance, staff morale, competitive advantages and liability considerations, then this course is for you. If you recognize that your team does not understand Latino health equity issues then this self-paced course is for you.
“When providers have a deeper understanding of Latino culture and the skill to communicate across cultures, patients are more likely to understand their health condition and be more active participants in their health care.”
The result is that you and your organization can better reach and serve your Latino patients. Use of palliative care by Latinos will increase because patients will be offered palliative care in ways that they understand and in ways that support their family and cultural values. Patients will become active participants in their care. Ultimately, health outcomes and quality of care will be improved.
Fast Facts
| Begins: | Immediately upon registration |
| Location: | Completely online, available 24/7 |
| Continuing Education: | 4 hours |
| Costs: | $169 per student, group discounts available |
| Requires: | Computing skills sufficient to complete graduate work, access to a computer with an Internet connection |
| Is ideal for: | Clinical and administrative leaders and staff involved in palliative care that serve the Latino/Hispanic community |
| Provides: | Practical skills applicable immediately |
You Don’t Know What You Don’t Know
The first step is to raise the awareness within ourselves, then our team, and then our organization. Once we’ve raised our individual awareness then we can deepen our understanding of how others view the world. But without awareness, you don’t know what you don’t know. We cannot raise our cultural competency without raising our self-awareness. That’s where this course begins. Raising your own self-awareness.
More Than Latino Cultural Competence Training
This course was developed by Familias en Acción, an agency that delivers cultural competence training for health professionals and health education for the Latino community. This self-paced online course gives participants an important grounding in culturally sensitive issues that can arise in every interaction with patients and families served by hospice and palliative care.
The result? Patients and families can be offered palliative care in ways that they understand and that support their family and cultural values. This understanding will help you and your organization do a better job of reaching all those who need your care.
“The information is so pertinent to today’s need for providing holistic, culturally competent care… I believe that the portrayal of the client in your course was spot on. Allowing participants to have an outlet for discussion also provided insight into each individual, as well as their thinking about providing Latinos with excellent palliative care.”
Beatriz C. Nieto, R.N., Ph.D.
Course Information
DATE: Register Anytime
LOCATION: Online
COST: $169 per student, group discounts available
CONTINUING EDUCATION HOURS: 4 Hours
MORE INFO:
Contact Us About This Course
Learning Objectives/Outline |
Cultural Competency Return on Investment (ROI)
Ultimately, there are three powerful business reasons for fostering a culturally competent organization. There is a clear ROI for anyone interested in investing in themselves and their organization. That return includes:
- Patient Satisfaction and Loyalty
- Cost Savings to the Organization
- Improved Health Outcomes
“Palliative care is a medical specialty but it is also a philosophy or attitude about patients and life. Palliative care offers relief from suffering to patients with serious and complex illness. It addresses the “whole person” and the family (physically, emotionally, and spiritually) honoring their cultural perspective and beliefs.”
-Course Participant
Beyond the Latino or Hispanic Populations
Unrecognized cultural differences do cause problems. A misunderstanding of the spoken or written word may be rooted in cultural differences. How the health care professional communicates with family members or deals with spiritual beliefs may be resolved by understanding fundamental cultural differences. Although this course focuses on the Latino and Hispanic patient and family, the principles learned can be easily applied to other cultures.
Who Should Take This Course
- Anyone working in hospice or palliative care
- Physicians
- Physician assistants
- RNs
- Medical students
- Social workers
- Chaplains
- Patient navigators
- Health care trainers and facilitators
- Health care administrative staff
Learning Objectives
The overarching goal of this course is to raise awareness and deepen understanding of a growing cultural divide. At the completion of this course, participants will be able to:
- Assess how your personal and professional cultures affect your interactions with people of other cultures
- Recognize how a patient’s culture might affect the health care he or she receives
- Recognize potential benefits to both patients and providers by providing culturally competent care.
- Use these culturally competent skills to interact with patients and families as you implement the expanded definition of palliative care
- Implement practical changes that positively impact staff and patient communications
- Feel confident that your communications with people of other cultures is respectful and clear
Program Highlights
- Easily accessible in this self-paced online format for busy professionals
- Engaging format featuring realistic patient video interactions
- Enhances self and cultural awareness
- Provides practical skill building to apply immediately
Course Outline
- Introduction
- Latinos and Care
- Building a Cross Cultural Relationship
- Patient Centered Care for your Latino Patients
- Difficult Discussions with your Latino Patients
“Ineffective communication due to cultural misperceptions is not just uncomfortable or inconvenient, it costs the provider real dollars while costing patients their health.”
Course Information
DATE: Register Anytime
LOCATION: Online
COST: $169 per student, group discounts available
CONTINUING EDUCATION HOURS: 4 Hours
MORE INFO:
Contact Us About This Course