FREQUENTY ASKED QUESTIONS
Full payment is due at the time of registration, prior to the start of the course.
Yes. Please contact us and we’ll work with your organization’s accounting department to accommodate purchase orders. Call 760-760-4006 or email us.
Every course has its own description of required or suggested materials. Please refer to each course description page for details.
Refunds will only be considered for cancellations when requested in writing at least five (5) business days prior to the start date of the course. If approved, there will be a $35 administrative fee charged to process the refund.
There are no refunds on our self-paced courses.
The Institute works hard to make its courses affordable. We do not offer financial aid, but encourage you to contact your company’s Human Resources department to review their reimbursement program for professional development. Some professional associations or independent organizations offer scholarships as well.
Requirements / Qualifications
No palliative care experience is required for most of our courses, however a few of our certificate programs strongly suggest practical experience in palliative care before participating. Each course description will give information on basic requirements.
Our courses are flexible so you can access them 24/7, whenever it works best for you.
Instructor-led courses are asynchronous, meaning students don’t need to be online at the same time. Participants are typically given weekly assignments each Wednesday that are due the following Tuesday. The work can be completed on your own time as long as deadlines are met.
Self-paced courses can start at any time after registration and must be completed within 90 days.
Instructor-led programs are structured so you will move through the material as a group each week. All work must be completed by the course deadline in order to receive your certificate of completion.
Instructor-led courses are available for up to 90 days past the end of the course schedule. Self-paced courses are available for 90 days from registration.
Our instructor-led online courses provide in-depth content, a small group learning environment, and personal feedback from experts in palliative care teaching and practice. These courses begin periodically throughout the year, with new groups called “cohorts.” In your cohort, you’ll complete weekly assignments and connect with peers from across the country.
Self-paced online courses are self-contained interactive courses you complete at your own pace. They feature reading materials, videos, learning exercises, and quizzes that reinforce learning.
We do not issue letter grades. Each course provides a certificate of completion for continuing education credits issued by the California State University San Marcos, which is accredited by the Western Association of Schools and Colleges (WASC)
The Institute offers certificates of completion, not certification. Certification in hospice and palliative care is exam-based and is offered only by national certifying bodies. Certificates earned through the Institute can be included on your resume and are recognized as an important accomplishment in the field of palliative care.
Yes, continuing education (CE) hours for all courses are provided through California State University San Marcos, which is accredited by the Western Association of Schools and Colleges (WASC). Some courses also offer CEs approved by the Board of Registered Nursing (BRN) and Board of Behavioral Sciences (BBS.) CE hours are listed on each course description page.
Yes, we offer CMEs for some of our courses. The CMEs provided are AMA PRA Category 1. The hours are noted on each applicable course description on the website.
Most instructor-led courses repeat throughout the year. To receive notification of the program dates, please connect with us here and note the courses you are interested in.
Our instructor-led courses typically range from 20 to 30 participants per cohort, depending on the course.
Our programs are designed for busy working professionals. The time required per week for instructor-led courses varies by program and is relative to the continuing education or CME hours earned for that course. See course description pages for details.
Our faculty includes nationally recognized experts in palliative care and hospice care as well as specialists in fields including oncology, cardiology, nutrition, interdisciplinary practice, complementary/alternative therapies, gerontology, healthcare administration, case management, chaplaincy, and more.
Technology / ADA / and Language Requirements
You’ll need a computer and Internet connection to access courses and materials in our learning management system (LMS), known as Canvas. Students must have basic computing skills– copying and pasting, spell-checking, saving files, word count, attaching files to email, searching topics online, and using your computer’s browser. Instructors do not provide computer support or training.
Students in instructor-led courses must participate in written discussion posts to achieve learning outcomes, so proficiency in English is required. If English proficiency is in question, you may be asked to demonstrate that you can pass the TOEFL exam.
The Institute complies with all American Disabilities Act (ADA) requirements. If you need course adaptations or accommodations because of a disability, please contact our Department of Educational Operations or call 760-750-4006 to request reasonable and necessary accommodations for you prior to the start of the course.