Our Mission

The CSU Shiley Haynes Institute for Palliative Care Provides High-Quality Education to Healthcare Professionals and Students, Builds Advocacy, and Promotes Research to Advance the Care of Those Living with Serious Illness and Their Communities.

Palliative Care Education for Current Professionals, Future Professionals & the Community. All Backed by the Standards of California State University.

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Beyond Cultural Humility: Diversity, Inclusivity, and Navigating Bias in Care

All Professionals
Learners enrolled in this course explore aspects of diversity, equity, and inclusion to develop self-awareness and build professional skills that promote a safe and welcoming workplace environment. The course provides an opportunity for learners to consider how self-reflection can lead...

Excellence in Interprofessional Palliative Care Documentation

All Professionals
Explore discipline-specific and team-focused strategies for ensuring that your documentation facilitates communication and supports effective and productive relationships within the team and referral sources. If you are looking to build a more cohesive team and improve documentation and referral processes,...

Telemedicine Skills for Clinicians

All Professionals
In the era of COVID-19, the world of healthcare—including palliative care—experienced a sudden shift in how care is delivered: Almost overnight, clinicians across sectors and settings migrated their patient encounters online. As a result, a significant portion of healthcare encounters...

Self-Care and Resilience

All Professionals
Self-care and building resilience is essential for clinicians working with seriously ill patients—it guards against burnout, moral distress, and team dysfunction. This course provides practical tools and resources to help healthcare professionals recognize the warning signs of moral distress, identify...

Applying Motivational Interviewing Techniques and Interventions in Palliative Care

All Professionals
Gain a deeper understanding of motivational interviewing techniques and explore ways to integrate this method into your work with patients.

Aromatherapy in Palliative Care

All Professionals
Aromatherapy, or the use of essential oils to promote well-being, has a growing base of research in modern health care. Learn how aromatherapy can support palliative care patients and their families.

Basic Communication Skills for Pediatric Patient and Family Support

All Professionals
Hospice and palliative care professionals work with many types of families in crisis and grief. Yet, even experienced clinicians may feel anxious when delivering care to infants, children, teens, or young adults. This course describes the challenges and joys of communicating...

Basic Concepts of Easing Suffering and Promoting Healing for Pediatric Patients

All Professionals
The progressive illness and/or impending death of an infant, child, teen, or young adult can cause profound grief in the patient as well as the family. This course focuses on supporting those who are grieving and explores the importance of...

Billing for Advance Care Planning Conversations

All Professionals
This online course explores strategies to encourage patient participation in advance care planning conversations. Case studies illustrate how Current Procedural Terminology (CPT) codes are used in various scenarios, followed by an interactive exercise to help students apply the knowledge learned...

Core Concepts in Palliative Care – All Health Professionals

All Professionals
This course provides all health professionals with a common framework to understand palliative care and equips them with essential tools to implement a unified, holistic, and patient-centered care plan.

Effective Advance Care Planning Fundamentals

All Professionals
Advance care planning empowers patients to identify what gives their life meaning and articulate the kind of healthcare treatments they would want, or not want, if a catastrophic event or illness leaves them unable to speak for themselves. This course provides...

Facilitating an Advance Care Planning Conversation

All Professionals
This 1-hour course delivers strategies for conducting advance care planning discussions with patients and families by focusing on their goals and what matters most to them. Learn when and how to confidently begin advance care planning conversations, and apply concepts...

Food is Medicine Series – Nutrition in Palliative Care

All Professionals
Good nutrition is an essential part of holistic palliative care. This self-paced series explores the latest research, and teaches practical skills and approaches for using nutrition to improve quality of life at any stage of illness.

Foundational Communication Skills for Pediatric Patient and Family Support

All Professionals
In pediatric palliative care, honest, respectful, and open communication is essential to supporting children, teens, and young adults and their families, and to providing quality, compassionate care. This course explores how to determine the right time for an initial home visit...

Foundational Concepts of Easing Suffering and Promoting Healing for Pediatric Patients

All Professionals
The progressive illness or impending death of an infant, child, teen, or young adult can cause profound grief in the patient as well as the family. This self-paced online course prepares hospice and palliative care professionals to recognize and address...

Healing Through Art

All Professionals
Learn how creative self-expression promotes healing and how to guide others in art activities that help them ease anxiety, process grief, and build resilience.

Introduction to Pediatric Palliative Care

All Professionals
Pediatric palliative care differs from palliative care for adults, especially as the end of life approaches. These differences affect not only patients and families, but the hospice and palliative care professionals delivering care. This course introduces you to the challenges, benefits,...

Multidisciplinary Certificate in Pediatric Palliative Care

All Professionals
While palliative care is designed to ease suffering in patients at any age and stage of serious illness, caring for pediatric patients differs significantly from palliative care for adults and requires an extra level of skill. Designed for social workers, chaplains,...

Palliative Care for Care Managers

All Professionals
Learn the fundamentals of palliative care and enhance skills that help you build stronger and supportive connections with seriously ill patients and their families.

Pediatric Ethical Principles and Challenges

All Professionals
Ethics play an important role in all areas of healthcare and can present unique challenges in pediatric palliative care where healthcare decision making and family dynamics may be more complex. These factors, and the emotional toll of caring for a...

Pediatric Team Support

All Professionals
Interdisciplinary teams are the cornerstone of palliative care, but can be vulnerable to challenges that arise when patients experience intense suffering caused by serious or life-limiting illness. Those issues can be heightened when the patient is a child, creating fear...

The Business Case for Palliative Care

All Professionals
Palliative care has been shown to improve clinical outcomes, reduce unnecessary readmissions, and lower costs for many hospitals and health systems. Clinical and administrative leaders need a framework for evaluating data that shows how palliative care services impact their organization. Developed...

The Evidence for Nutrition in Palliative Care

All Professionals
Food choices have a significant impact on health and wellbeing at every stage of life. Learn about nutritional therapies in palliative care, including supportive nutrition, nutrition screening vs. assessment, the underlying dynamics of food-drug interactions, and how nutrition affects common...

Understanding Food Choices and Chronic or Complex Illness

All Professionals
Food choices have a significant impact on health and well being at every stage of life. For people with chronic or serious illness, good nutrition is an essential part of holistic palliative care. In this course, you’ll explore the role of...

What Every Health Professional Needs to Know About Palliative Care

All Professionals
Learn more about the principles of palliative care, the typical composition of the palliative care team, ways to identify patients who can benefit from palliative care, and key concepts in advance care planning.

Working With POLST

All Professionals
Understand the role of the Physician Orders for Life-Sustaining Treatment (POLST) process and how to appropriately use it for patients with advanced illnesses.

Palliative Care for Care Managers

Care Management
Learn the fundamentals of palliative care and enhance skills that help you build stronger and supportive connections with seriously ill patients and their families.

Beyond Cultural Humility: Diversity, Inclusivity, and Navigating Bias in Care

Groups and Teams
Learners enrolled in this course explore aspects of diversity, equity, and inclusion to develop self-awareness and build professional skills that promote a safe and welcoming workplace environment. The course provides an opportunity for learners to consider how self-reflection can lead...

Telemedicine Skills for Clinicians

Groups and Teams
In the era of COVID-19, the world of healthcare—including palliative care—experienced a sudden shift in how care is delivered: Almost overnight, clinicians across sectors and settings migrated their patient encounters online. As a result, a significant portion of healthcare encounters...

Core Concepts in Palliative Care – All Health Professionals

Groups and Teams
This course provides all health professionals with a common framework to understand palliative care and equips them with essential tools to implement a unified, holistic, and patient-centered care plan.

Beyond Cultural Humility: Diversity, Inclusivity, and Navigating Bias in Care

Interdisciplinary Teams
Learners enrolled in this course explore aspects of diversity, equity, and inclusion to develop self-awareness and build professional skills that promote a safe and welcoming workplace environment. The course provides an opportunity for learners to consider how self-reflection can lead...

Telemedicine Skills for Clinicians

Interdisciplinary Teams
In the era of COVID-19, the world of healthcare—including palliative care—experienced a sudden shift in how care is delivered: Almost overnight, clinicians across sectors and settings migrated their patient encounters online. As a result, a significant portion of healthcare encounters...

Core Concepts in Palliative Care – All Health Professionals

Interdisciplinary Teams
This course provides all health professionals with a common framework to understand palliative care and equips them with essential tools to implement a unified, holistic, and patient-centered care plan.

Core Concepts in Palliative Care – Chaplains

Interdisciplinary Teams
Gain a deeper understanding of the chaplain’s role as a member of an interdisciplinary team and learn more about chaplaincy practices unique to palliative care and seriously ill patients.

Core Concepts in Palliative Care – Nurses

Interdisciplinary Teams
Tailored for nursing professionals, this course focuses on the skills and approaches designed to integrate palliative care into the overall care of chronically and seriously ill patients.

Core Concepts in Palliative Care – Social Workers

Interdisciplinary Teams
Designed to build on the patient-centered skills and strengths of social workers, this course explores important concepts in the care of seriously ill patients, such as values, ethics, mindfulness, self-care, resilience, death, and grief.

Advanced Practice RN Certificate in Palliative Care

Nursing Professionals
Transform your career. Learn evidence-based approaches in pain and symptom management to help support resilience and ease patients’ suffering. Help patients and families identify care goals of care. Build interdisciplinary teams.

Certificate in Clinical Pediatric Palliative Care

Nursing Professionals
This self-paced, online education series explores concepts and strategies integral to pediatric palliative care to help hospice and palliative care clinicians expertly support young patients with serious illnesses and their families.

Core Concepts in Palliative Care – Nurses

Nursing Professionals
Tailored for nursing professionals, this course focuses on the skills and approaches designed to integrate palliative care into the overall care of chronically and seriously ill patients.

RN Certificate in Palliative Care

Nursing Professionals
For nurses working in hospice and palliative care or another care setting, this course provides you with the tools you need to better support patients and caregivers. Explore trajectories of common diseases and build expert skills in pain and symptom management, addressing emotional suffering, and caring for patients at the end of life.

What Every APRN Needs to Know About Palliative Care

Nursing Professionals
For Nurse Practitioners and Clinical Nurse Specialists, this course ensures you have a foundational understanding of palliative care including conducting advance care planning discussions, assessing palliative care needs, having difficult conversations, and much more.

What Every Nurse Needs to Know About Palliative Care

Nursing Professionals
This course explores the fundamentals of palliative care and delivers a number of tools and skills to help nurses improve care delivery for patients with serious illness. Learn about goal setting, functional assessments, delivering difficult news, advance care planning, and more.

Advanced Concepts in Easing Suffering and Promoting Healing for Pediatric Patients

Physicians/PAs/NPs
The progressive illness or impending death of an infant, child, teen, or young adult can cause profound grief in the patient as well as the family. This course focuses on some of the most difficult emotional and spiritual aspects of...

Advanced Communication Skills for Pediatric Patient and Family Support

Physicians/PAs/NPs
Effective communication is a cornerstone of quality palliative care. Communicating effectively with children, teens, and young adults with serious illness, and their families, requires a skilled approach that is attuned to the patient’s developmental age and stage. This course explores topics...

Advanced Pediatric Care Delivery

Physicians/PAs/NPs
This course explores the key clinical features of rare complex conditions seen in pediatric hospice and palliative care. Learn how you can help parents advocate for their child while recognizing the limits of medical interventions, and identifying medical and psychosocial...

Advanced Pediatric Pain and Symptom Assessment and Management

Physicians/PAs/NPs
Assessing and managing pain is a fundamental part of high quality palliative care. There are important differences to consider when caring for infants, children, teens, or young adults. This self-paced course delivers robust clinical skills aimed at effectively assessing and...

Advanced Practice RN Certificate in Palliative Care

Physicians/PAs/NPs
Transform your career. Learn evidence-based approaches in pain and symptom management to help support resilience and ease patients’ suffering. Help patients and families identify care goals of care. Build interdisciplinary teams.

Basic Pediatric Care Delivery

Physicians/PAs/NPs
Many children, teens, and young adults with serious or life-limiting illness have been using medical devices since birth. Some pediatric patients may outgrow the need for such devices, while others will remain dependent on them throughout their lives. This course examines...

Basic Pediatric Pain and Symptom Assessment and Management

Physicians/PAs/NPs
Assessing and managing pain is a fundamental part of high quality palliative care and it requires a specialized approach when caring for infants, children, teens, or young adults. This course comprises four modules that highlight important considerations and effective clinical...

Care of the Patient at the End of Life

Physicians/PAs/NPs
Caring for patients nearing end of life requires an increased level of knowledge and skills. This course delivers evidence-based tools and resources in prognostication, communication, and symptom management, helping you better identify and support these patients and their families. You’ll...

Communication and Advance Care Planning

Physicians/PAs/NPs
Effective communication skills are essential to quality healthcare, and especially crucial for providers caring for patients with chronic or serious disease. This course delivers strategies for improving communication with patients and families while reducing barriers to effective communication about diagnosis,...

Communication Strategies for Shared and Informed Decision Making

Physicians/PAs/NPs
Learn key strategies to enhance provider-patient communication, how to help patients understand where they are in the disease process, identify care goals, activate shared decision making, and more.

Cultural Aspects of Care

Physicians/PAs/NPs
Widely ranging cultural backgrounds are present in most communities and frontline clinicians, including those in primary care and subspecialty practices, must be culturally aware on all levels. Serious illness presents even more complex challenges. This course explores the cultural sensitivity tools,...

Foundational Pediatric Care Delivery

Physicians/PAs/NPs
This self-paced course takes a deep dive into the differences between palliative care and hospice, and how they differ for adults and children. It reviews concurrent care for children, including how to identify patients who are eligible, exploring a wide...

Foundational Pediatric Pain and Symptom Assessment and Management

Physicians/PAs/NPs
Assessing and managing pain in seriously ill infants, children, teens, or young adults is integral to high quality pediatric palliative care. This 7-hour course highlights key considerations and effective clinical strategies needed to address the physical symptoms of advanced illness...

Integrating Advance Care Planning Into Your Medical Practice

Physicians/PAs/NPs
Advance care planning conversations help patients consider and document the treatment choices they would make if they could no longer speak for themselves. Such conversations are a routine part of healthcare, but guiding patients through them takes skill and a...

Integrating Palliative Care into Practice

Physicians/PAs/NPs
Providers are responsible for running hectic office practices or specialty offices, seeing large volumes of patients with little time, and serving thousands of patients each year. Developing primary palliative care services can often enhance some care and services already being...

Introduction to Primary Palliative Care

Physicians/PAs/NPs
This course delivers a clear and efficient overview of palliative care, how it’s delivered across a variety of settings, and how to identify patients who need it. You’ll explore the evidence base for palliative care, learn to identify common trajectories...

Physical Aspects of Care

Physicians/PAs/NPs
This course equips providers in primary care, oncology, hematology, or other practice settings with the latest clinical strategies to effectively assess and manage pain and other distressing symptoms in patients with serious illnesses. It includes in-depth content and guidelines on the...

PA Certificate in Palliative and Serious Illness Care

Physicians/PAs/NPs
Learn evidence-based approaches essential to primary palliative care, including communication, advance care planning, prognostication, assessing, and treating common physical symptoms of serious illnesses, care at the end of life, and more.

Primary Palliative Care Skills for Every Provider

Physicians/PAs/NPs
Improve patient care, reduce costs, learn when to refer and how to bill for palliative care services. Earn accredited CEs or CMEs with this evidence-based curriculum series, created specifically for clinicians in all settings who are caring for chronic and seriously ill patients.

Self-Care and Resilience Skills for Palliative Care Clinicians

Physicians/PAs/NPs
Clinicians in any practice setting caring for seriously ill patients and their families are engaged in emotionally demanding work. Practicing self-care and building resilience can help protect against stress and burnout and lead to greater joy and long-term productivity. This 1-hour...

Sharing Serious News

Physicians/PAs/NPs
This is an online, self-paced course that will equip you for difficult conversations with clear and effective strategies that improve communication, encourage empathy, and reduce stress for patients, families, and the palliative care team. Earn 2 CE or CME hours.

Social Aspects of Care

Physicians/PAs/NPs
Living with serious illness can be stressful for patients and families. Addressing psychosocial distress is critical to supporting patients and families through the journey of serious illness, and delivering quality whole-person care. Explore strategies and skills to assess how patients...

Spiritual, Religious, and Existential Aspects of Care

Physicians/PAs/NPs
Living with a serious illness often changes the way individuals experience their world. Faith and spirituality can emerge as important elements of a person’s care plan. This course helps you develop an approach to identify, evaluate, and address spiritual, religious,...

What Every Physician Needs to Know About Palliative Care

Physicians/PAs/NPs
This course provides physicians in primary care with an introduction to palliative care practice, including how to assess the need for palliative care, conducting advance care planning discussions, sharing difficult news, and more.

What Every PA Needs to Know About Palliative Care

Physicians/PAs/NPs
This course explores the fundamentals of palliative care and delivers a number of tools to help PAs improve care delivery for patients with serious illnesses. Learn how to assess the need for palliative care, delivering bad news, and understand advance care planning.