Palliative Care for Care Managers
Care managers have an important role to play in helping health plans ensure that their members get the right care at the right time. Optimizing quality of care, maximizing member satisfaction and connecting to available community resources are all challenges that fall squarely on care managers.
Palliative care provides a higher level of satisfaction for members and their families compared with those receiving only conventional care. In the evolving world of health care, you play a vital role with those who have a serious or chronic illness. Yet, you may need specialized training to effectively address patient needs with solutions that both support and engage patients and their families.
|If your goals include enhancing member satisfaction and providing compassionate and effective services while managing plan guidelines and limitations, then palliative care skills training will help you achieve those goals.||
What You’ll Learn
This 20-hour course takes place online and combines self-paced learning with opportunities to interact with other learners. It includes videos, exercises, articles, quizzes, and discussions. Learning resources and reference articles are provided for a deeper dive into topics relevant to professional development.
- Palliative Care Theories, Principles and Innovations
- Principles and Practice of Advance Care Planning
- Therapeutic Approaches in Palliative Care
- Advanced Health Care Directives – FAQs and Resources
- Conducting Family Meetings
- Communicating Palliative Care as an Option
- Crisis Decision Making
- Top Diagnoses for Palliative Care
- Role of Spirituality
- Assessment Tools
- Understanding and Integrating Complimentary Therapies
- Psychological Factors of Palliative Care
- Importance of Care for Self and Caregivers
What You’ll Earn
|This course has been has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 20 hours continuing education credit to Certified Case Managers (CCMs).|
Get the Brochure!
Developed in conjunction with the Coalition for Compassionate Care of California, the course was created by certified, palliative care knowledgeable case managers and pilot tested by some of America’s leading health plans.
Completion and Refunds
In order to complete this course and obtain a certificate, you must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have 90 days to access this course from the date of purchase. No refunds are given for self-paced courses.