Case Management in Palliative Care

Case Managers Palliative CarePalliative Care for Care Managers

Care managers have an important role to play in helping health plans ensure that their members get the right care at the right time. Optimizing quality of care, maximizing member satisfaction and connecting to available community resources are all challenges that fall squarely on care managers.

Case managers, and health plans, face some difficult decisions:

  • What is the most effective way to meet the needs of patients with chronic or serious illness?
  • How can we help members identify what matters most to them when facing critical decisions due to serious illness?
  • When the issues are more than simply medical, how do we help members access the care they need?
Care Managers Brochure

Register for the brochure on this course by clicking HERE to sign up.


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Why Palliative Care
Palliative care provides a higher level of satisfaction for members and their families compared with those receiving only conventional care. In the evolving world of health care, care managers play a vital role with those who have a serious or chronic illness. Yet, case managers do not typically receive the specialized training required to effectively address patient needs with solutions that both support and engage patients and their families.

Reduce Costs – Satisfy Members
If your organization’s goals include enhancing member satisfaction and providing compassionate and effective services while managing plan guidelines and limitations, then palliative care skills training for your care managers will help you achieve those goals.

Who Should Take This Course
We are pleased to offer this course for today’s case management professionals, including but not limited to:

  • New case managers
  • Experienced case managers
  • Nurses
  • Masters level nurses
  • Social workers
  • Masters level social workers
  • Administrators

Learners will benefit from the comprehensive curriculum offered online to suit personal schedules. The course covers current medical trends; best practices in communicating with empathy, and attention to the social, emotional and spiritual needs of health plan members.

Fast Facts

Course availability: Immediately upon registration
Lasts: 20 hours
Is taught: Completely online, available 24/7
Offers: 20 Continuing Education Hours or 20 CE Contact Hours
Costs: $399 for individuals (Groups of five of more call for discount rates)
Requires: Students have computing skills sufficient to complete graduate work
Is ideal for: Practicing care managers and masters level social workers and nurses seeking palliative care manager skills

Developed in conjunction with the Coalition for Compassionate Care of California, the course was created by certified, palliative care knowledgeable case managers and pilot tested by some of America’s leading health plans.

Coalition for Compassionate Care


The CSU Institute for Palliative Care offers customized learning services to organizations for in-depth practical learning opportunities for organizations purchasing groups of enrollments in this course.

Our certified care manager trainers can design offerings to suit your specific training strategies that will enhance your vision for optimal care management. Options include:

  • One-on-One Role Playing – Individual role-playing via phone
  • Group Review Sessions with Individual Role Playing via webinar
  • Supervisor Coaching/Training coaching and guidance for supervisors and trainers on specific topics by phone or on-site

Click HERE to Discuss Your Unique Needs
Call: 760-750-4006.


CE Contact Hours for Certified Case Managers

PACE Continuing EducationThis course has been has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 20 hours continuing education credit to Certified Case Managers (CCMs).

Course Information

DATE: Open Registration
COST: $399 for individuals

Contact Us About This Course

Register for Palliative Care Education

Course Outline

This 20-hour course takes place online and combines self-paced learning with opportunities to interact with other learners. It includes videos, exercises, articles, quizzes, and discussions. Learning resources and reference articles are provided for a deeper dive into topics relevant to professional development.

Course Topics:

  • Palliative Care Theories, Principles and Innovations
  • Principles and Practice of Advance Care Planning
  • Therapeutic Approaches in Palliative Care
  • Advanced Health Care Directives – FAQs and Resources
  • Conducting Family Meetings
  • Communicating Palliative Care as an Option
  • Crisis Decision Making
  • Top Diagnoses for Palliative Care
  • Role of Spirituality
  • Assessment Tools
  • Understanding and Integrating Complimentary Therapies
  • Psychological Factors of Palliative Care
  • Importance of Care for Self and Caregivers

Course Information

DATE: Open Registration
COST: $399 for individuals

Contact Us About This Course

Register for Palliative Care Education