Basic Communication Skills for Pediatric Patient and Family Support
Overview
Hospice and palliative care professionals work with many types of families in crisis and grief. Yet, even experienced clinicians may feel anxious when delivering care to infants, children, teens, or young adults. This course describes the challenges and joys of communicating with pediatric patients and their families, demonstrates how evidence-based communication tools can be applied in those populations, and reinforces how genuine communication is key in adult and pediatric hospice and palliative care.
What You'll Learn
- Compare and contrast active listening and passive listening, including non-verbal communication cues
- Gently elicit information from pediatric patients and families about the physical, social, and spiritual areas of their lives
- Articulate phrases that are supportive of families and avoid those that are not
- Apply the steps of the SPIKES protocol during the first visit to pediatric patients and families
- Identify existing skills and abilities that palliative care staff have that will translate in caring for young patients and families
What You'll Earn
1.5 continuing education (CE) credits provided through California State University San Marcos (CSUSM) Extended Learning, accredited by the Western Association of Schools and Colleges (WASC), and approved by the California Board of Registered Nurses, Provider #CEP11422, and by the Board of Behavioral Sciences, Provider #PCE-3405
Who Should Enroll
All members of the interdisciplinary team including nurses, social workers, chaplains, child life specialists, and others
Completion and Refunds
To complete this course and obtain a certificate, you must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. No refunds are given for self-paced courses. You will have 90 days to access this course from the date of purchase.
