Telemedicine Skills for Clinicians

In the era of COVID-19, the world of healthcare—including palliative care—experienced a sudden shift in how care is delivered: Almost overnight, clinicians across sectors and settings migrated their patient encounters online. As a result, a significant portion of healthcare encounters occur today through technology-enabled tools and platforms from landline telephones to FaceTime or Zoom to encrypted messaging and video visits. And this is unlikely to change even as the pandemic recedes. This course is intended to help clinicians, teams, and organizations maximize the benefits of the personal and connected nature of this mode of care delivery. Video demonstrations and commentary from skilled clinicians are paired with expert didactic content to ensure participants enhance their skills, increase confidence, and improve patient outcomes through telemedicine.

• Master the technology required for a telemedicine visit
• Help the team/organization and patient/family prepare for a telemedicine visit
• Establish rapport and communicate compassionate presence in a virtual medium
• Apply observational skills and other methods to conduct a telemedicine examination
• Effectively document the telemedicine visit
• Follow billing, regulatory, and compliance requirements that impact the use of telemedicine

• 4 continuing education (CE) credits approved by the California State University San Marcos and the Western Association of Schools and Colleges (WASC).
• The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of 4 AMA PRA Category 1.0 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The Doctors Company and CSU Shiley Haynes Institute for Palliative Care.

• Physicians, nurses, social workers, chaplains, or any clinician likely to conduct patient or family visits via telemedicine.

To complete this course and obtain a certificate, you must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. No refunds are given for self-paced courses. You will have 90 days to access this course from the date of purchase.

• Michael Fratkin, MD, Founder/Director, ResolutionCare Network, Eureka, CA
• Brian Mistler, PhD, COO, ResolutionCare Network, Eureka, CA
• Mike Rabow, MD, FAAHPM, Professor of Clinical Medicine, and Associate Chief of Education & Mentoring in the Division of Palliative Medicine at the University of California, San Francisco
• Dana Lustbader, MD, FAAHPM, Division Chief of Palliative Medicine at ProHEALTH in New York
• Brook Calton, MD, MHS, a palliative care specialist, program developer, and educator at UCSF Medical Center Division of Palliative Medicine
• Claritza Rios, MD, a physician leader in Northern California with extensive experience in emergency medicine, telemedicine, and palliative care
• Judy Long, BCC, palliative care chaplain with UCSF’s Symptom Management Service and UCSF’s Parkinson’s Disease Supportive Care Clinic