Communication Skills for Clinicians
Looking for a simple way to strengthen your relationships with patients, enhance their ability to tolerate treatment, reduce your risk of litigation, and increase your job satisfaction? Improving communication is the key, and it’s especially important in palliative care.
Poor communication within the healthcare team, and between providers and patients, can lead to unnecessary hospital re-admissions, costly malpractice suits, and even patient deaths, multiple studies have shown.
Communication Skills for Clinicians is a series of online courses designed to increase clarity, empathy, and understanding in your conversations with patients and other members of the healthcare team.
Use the following promo code when you register for either of the following courses and save 10%:
Sharing Serious News
This curriculum delivers proven techniques for effectively and compassionately communicating with patients and families in what could be the most difficult conversation of their lives: a life-limiting diagnosis, a treatment failure, or death. Whether you’re new or experienced in palliative care, this course will increase your skills and confidence.
Communication Strategies for Shared and Informed Decision Making
Palliative care is person-centered care, a model that requires patients and families to understand a difficult diagnosis, articulate their wishes, and participate in informed decision making that supports their goals of care. This online course gives clinicians the communication tools necessary to convey and elicit critical information needed to best support patients on their journey through serious illness.
Kathleen A. Bonvicini, MPH, EdD, is the Chief Executive Officer at the Institute for Healthcare Communication (IHC), a nonprofit organization based in New Haven, CT, that has been designing and implementing skill-based communication training to health professionals since 1989. Dr Bonvicini has conducted and published her research in empathic connection specific to clinician empathy, interviewing techniques, and other clinician-communication topics. Previous to her work with IHC, Dr Bonvicini has 15 years of psychiatric research experience at Yale University and has extensive experience in clinical interviewing with highly diverse populations. Dr Bonvicini has held faculty positions with the Department of Public Health at Southern Connecticut State University and with the Department of Psychology at Albertus Magnus College for twelve years.
Barbara Andrews, MPPM, MPH, has been the Director of Grants and Projects with the Institute for Healthcare Communication (IHC) since 2011. She brings extensive experience in grant seeking and management, health policy, business research, and program development and management. Before joining IHC, she served as a consultant to nonprofit health and aging services organizations, providing advice on grant strategy development, grant writing, grant program management and research. For more than 12 years she was a senior executive at the Connecticut Association of Not-for-profit Providers for the Aging (CANPFA, now LeadingAge Connecticut).
Completion and Refunds
In order to complete this course and obtain a certificate, you must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have 90 days to access this course from the date of purchase. No refunds are given for self-paced courses.